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Customer Service representatives are the central point for customer contact at the agency and serve as a liaison for the customer, either directly resolving inquiries and concerns or by directing customers to the party that has the expertise or information that the customer requires. They capture customer issues and communicate them into the organization. Our customer service representatives strive to provide an outstanding customer experience.

The customer service staff is responsible for billing and payment processing, shut-off and collection processes, inquiry and complaint response, issuance of service orders, and administration of the leak adjustment program.

To contact a customer service representative call 503-761-0220 from 7:30 a.m. to 4:30 p.m.
Monday — Friday or send email to

Christin House, Customer Service Manager

Last updated: 11/24/2015 4:10:19 PM