Unusually high bills are typically associated with either increased seasonal usage or leaks in the home plumbing or irrigation systems.
Review your consumption history by logging into On-line Bill Pay if you suspect a leak. Comparing your usage month-to-month shows variations in your water use pattern during the year and can help determine when a leak began.
If the consumption pattern appears consistent and only recent bills seem too high, request a re-read of your water meter to rule out human error.
You can also check for a leak in your water system using your water meter. You can also calculate the volume of a leak with some simple calculations. Instructions on how to do so can be found on the Water Meter page.
Our Customer Service staff is available to assist you with any questions you may have about your bill by calling 503-761-0220 or by email at firstname.lastname@example.org.