Payment Due Dates
Payment is due on the 20th day of the month following the billing statement date. The due date is shown in the upper right hand corner of your billing statement.
Reminder Notice & Fee
If payment is not received by the due date, a late payment reminder will be mailed and a $5.00 notice fee added to the account.
Past Due Notice
Accounts not paid by the due date on the Reminder Notice receive a Past Due notice by mail and a $10.00 late payment fee is added to the account.
Payment must be received by 8:00 a.m. on the due date on the past due notice to avoid water shut off. A $40.00 call-out fee will be assessed if water service is shut off.
There is no additional charge to turn water on after payment if received during business hours. Turning on water between 5:00 p.m. to 8:00 a.m. will be result in a $200.00 charge for an after-hours non-emergency service fee.
Unauthorized Service Restoration
If water is turned on by any party other than Sunrise after shut off for non-payment an additional $300 unauthorized service restoration charge will be assessed to the account.
If meter tampering occurs after an unauthorized service restoration charge has been assessed, we may remove the meter. Actual costs for meter removal will be added to the delinquent account.