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Expand/Contract Questions and Answers

Who do I contact if I need to locate my water lines?
A:

To locate underground utilities up to your property line, contact the utility notification center at 811.  You are required to call 811 no less than two days before you begin digging at your site.  It saves lives, avoids service interruptions, and provides you with some protection from liability if you inadvertently damage underground utilities.

For water lines within your property you will need to contact a firm that locates underground utilities.  Sunrise Water will not locate water lines on private property and are prevented by law from recommending any individual or group of businesses as it my represent an infringement on free trade.

Where can I get my water tested? Who do I contact if I have a leak in my water lines?
A:

By law, public water providers are not permitted to endorse any individual business or group of businesses, as it may represent an infringement of free enterprise, or institutionalized favoritism.  Customer should consult a directory to locate a firm providing these services.

Is the water tested frequently?
A:

we collect more than 35 routine samples every month.  Additional samples for various substances are gathered at other frequencies as dictated by the Oregon Health Authority.  All samples are analyzed at local, certified laboratories.  Complete water quality information for each year is compiled in the annual Consumer Confidence Report.

Is the water hard or soft?
A:

In general the water is soft, at about 1.2 grains of hardness per gallon.  Further information about our water can be found on the Water Quality page, or you can go directly to the annual Consumer Confidence Report.

Where does your water come from?
A:

About 80% of the Sunrise supply is drawn from the Clackamas River, while 20% is drawn from local wells.  For more information about the water you drink, visit the Our Water page.

Will it cost a fortune to fill my swimming pool?
A:

Filling a swimming pool is likely to push some of your consumption into a higher tier, but shouldn't break the bank.  An 11,000 gallon pool holds 14.71 units (one unit equals 748 gallons) of water.  Assuming average household use of 20 units, filling a pool adds about $43.50 to your bill.

What is an average use of water?
A:

Customer consumption averages 26 units of water per billing cycle over a year.  The monthly average can vary extensively on a seasonal basis.  

Should I notify you if I will be away from home for an extended period of time?
A:

Yes, if your absence has been noted in your account we will look into any oddities at once rather than waiting for you to call.  You may choose to have the water turned off at the meter to avoid the possibility of leaks while you are away.  Contact Customer Service to make arrangements.

Where is the dividing line between my plumbing system and the Sunrise system?
A:

Sunrise Water is responsible for the water system up to the outlet side of the water meter, including the meter box.  A diagram of the division of responsibility for the water system is available by clicking here.

Who provides my garbage service?
A:

Contact the Metro Answer Line at 503-234-3000 or visit Metro's website to identify your garbage service.

Is Sunrise Water Authority my sewer or storm water service provider?
A:

No, we provide potable (drinking) water service only.  Clackamas County Water Environment Services provides sewer and stormwater services within the communities Sunrise serves.

Water is leaking in my house! How do I shut the water off?
A:

In order to respond quickly if you have a leak, locate and mark the main water shut off valve in your home BEFORE you need it.  Quick shut off minimizes the damage to your property.  The main water shut off is normally located in the garage or crawl space of your home.  You should review the location and condition of the shut off valves for your toilets, faucets, washing machines, refrigerators, and other water using appliances.

Customers are encouraged to call Sunrise if an emergency water shut off is necessary in order to avoid potential liability for damage to agency owned equipment.  Sunrise Staff will respond to calls for emergency water shut off as quickly as possible.

If the situation requires immediate action, the homeowner may be able to shut off water at the meter.  Many of our meter assemblies are equipped with blue or red valve handles that may be turned by hand.  Older meter assemblies may require the use of a meter key (available at most hardware stores).  If you must shut off water at the meter using a meter key, be cautious not to force the valve too far, which will result in damage to the meter.  The majority of our meters will turn off with a half or 3/4 turn clockwise.

What do I do if I suspect I have a water leak at my home?
A:

You can check for a leak using your water meter.  Advice on how to do this can be accessed by clicking here. If it appears that you have a leak, some potential culprits are identified on the Leaks page. You can also call us at 503-761-0220 or send us an online service request for a leak check.

My water pressure is too high or too low.
A:

Check out the Water Pressure section of our website for tips on trouble shooting pressure issues.  You can also submit an online request or contact customer service to report a problem.

What number should I call in case of a water emergency?
A:

Call 503-761-0220. Calls outside of business hours will be relayed directly to on-call staff by the answering service. Our staff responds to emergencies twenty-four hours a day, seven days a week.  Typical response times for emergency calls are less than one hour, but circumstances, such as weather or road conditions, or call volumes, may cause response times to be longer.

Is there Fluoride in the water?
A:

Sunrise Water does not add fluoride to the water.  The structure of our transmission and distribution system, along with multiple water sources, and multiple points of entry to our system, would make it cost prohibitive so it has never been a consideration.  Trace amounts of naturally occurring fluoride enter our system when one well in the Damascus area is in use for short periods during the summer months.  Complete water quality information is available in the annual Consumer Confidence Report.