Frequently Asked Questions

How do I get my water lines located?

To locate underground utilities up to your property line, contact the Utility Notification Center by dialing 811.  You must call at least 2 days before you begin digging at your site.  Locating underground utilities helps avoid service interruptions and can save your life.  It also provides some liability protection if you inadvertently damage underground utilities.

To locate lines on your property, you will need to contact a private underground utility locating service.  Sunrise will not locate line on private property and is prohibited by law from  recommending any business as it may be an infringement onfair trade.

Can you recommend a plumber, water testing firm, back flow inspector, or line location company?

By law, public water providers are not permitted to endorse any individual business or group of businesses as it may represent an infringement of free enterprise or institutionalized favoritism.  Customers should consult a directory or business review service to locate a firm providing the desired service.

Is the water tested frequently?

We collect more than 35 routine samples every month.  Additional samples for various substances are gathered based on schedules dictated by the Oregon Health Authority.  All samples are analyzed at certified local laboratories. Complete water quality information for each year is compiled in the annual consumer confidence report. View Water Quality Test Report >

Is the water hard or soft?

In general the water is soft, at about 1.2 grains of hardness per gallon.  Further information about our water can be found on the water quality page, or you can refer to the annual consumer confidence report.

Where does your water come from?

About 80% of our water is drawn from the Clackamas River, while 20% comes from local wells.  For more information on the water you drink visit our Your Water page.

Will it cost a fortune to fill my swimming pool?

Filling a swimming pool is likely to push your consumption into a higher tier, but shouldn't break the bank.  An 11,000 gallon pool holds 14.71 units (one unit equals 748 gallons).  Assuming an average household use of 10 units per month, filling a pool would add about $44.50 to your bill.

What should I do if my bill seems high?

If your bill seems high to you, there’s steps you can take to verify if that’s the case. Check out the High Bill section of our website.

What is the average household use of water?

Household consumption averages 13 units of water per monthly billing cycle. The monthly average varies greatly seasonally.

I'm leaving town for an extended period of time. Should I notify you?

Please do.  If your absence has been noted in your account, we will look into oddities at once rather than waiting for you to call.  You may even choose to have the water shut off at the meter to avoid the possibility of leaks while you are away.  Contact Customer Service to make arrangements.

Where is the dividing line between my plumbing and the Sunrise system?

Sunrise is responsible for the water system up to the outlet side of the water meter, including the meter box.  An illustration of the division of responsibility is available here.

Who provides my garbage service?

Contact the Metro Answer Line at 503-234-3000 or visit Metro's website to identify your garbage hauler.

Is Sunrise Water Authority my sewer or storm water provider?

No, we only provide drinking water (potable) services.  Clackamas County Water Environment Services is the sewer and storm water service provider within the communities served by Sunrise.

Water is leaking in my house! How do I shut the water off?

In order to respond quickly if you have a leak, locate and mark the main water shut off valve in your home BEFORE you need it.  Quick shut off minimizes the damage to your property.  The main water shut off is normally located in the garage or crawl space of your home.  You should review the location and condition of the shut off valves for your toilets, faucets, washing machines, refrigerators, and other water using appliances.

Customers are encouraged to call Sunrise if an emergency water shut off is necessary in order to avoid potential liability for damage to agency owned equipment.  Sunrise Staff will respond to calls for emergency water shut off as quickly as possible.

If the situation requires immediate action, the homeowner may be able to shut off water at the meter.  Many of our meter assemblies are equipped with blue or red valve handles that may be turned by hand.  Older meter assemblies may require the use of a meter key (available at most hardware stores).  If you must shut off water at the meter using a meter key, be cautious not to force the valve too far, which will result in damage to the meter.  The majority of our meters will turn off with a half or 3/4 turn clockwise.

I think I have a leak. What do I do now?

You can check for a leak using your water meter.  Advice on how to do this can be accessed by clicking here. If it appears that you have a leak, some potential culprits are identified on the Leaks page. You can also call us at 503-761-0220 or send us an online service request for a leak check.

How can I get my water pressure adjusted?

Check out the Water Pressure section of our website for tips on trouble shooting pressure issues. You can also submit an online request or contact customer service to report a problem.

How do I get in touch with you during a water emergency?

Call 503-761-0220. Calls outside of business hours will be relayed directly to on-call staff by the answering service. Our staff responds to emergencies twenty-four hours a day, seven days a week. Typical response times for emergency calls are less than one hour, but circumstances, such as weather or road conditions, or call volumes, may cause response times to be longer.

Is the water flouridated?

Sunrise Water does not add fluoride to the water.  The structure of our transmission and distribution system, along with multiple water sources, and multiple points of entry to our system, would make it cost prohibitive so it has never been a consideration.  Trace amounts of naturally occurring fluoride enter our system when a well in the Damascus area is in operation during the summer months.  Complete water quality information is available in the annual Consumer Confidence Report.