Troubleshooting & Repair

REPORT EMERGENCY - 503-761-0220

If you are experiencing a water emergency call 503-761-0220 and follow the prompts. Emergency assistance will be dispatched 24 hours a day, seven days a week. After hours calls will be routed to the operator on call.

During business hours, response times will generally be under 30 minutes.  After hours response times will generally be 1 hour or less, depending on the location of service staff when the call is received.

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Call Before You Dig

Water lines are typically out of sight and out of mind, until someone digs into them. Learn more below.

Pressure Problems

Your shower is like a pressure washer? Your faucets produce only a dribble?  Learn more about water pressure issues.

Leaks & Leak Adjustments

Leaks can swell water bills; even small ones can really add up. Learn how to check for leaks.

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Call Before You Dig!

Water lines are typically out of sight and out of mind, until someone unintentionally digs into them. Homeowners and Contractors are required by law to call 811 at least two days before digging to prevent possible injury, interruptions of utility services or the loss of valuable water.

The  utility locate service will mark all of the underground utilities in the public right of way in proximity of the area you plan to dig.  To locate water lines on private property you will need to contact an underground locating service or a plumber.

If you or a contractor you hire hit a line while digging, you can disrupt service to your entire neighborhood and potentially face fines and repair costs. Learn more at https://digsafelyoregon.com/dig-safely/.

Follow these steps to have your site cleared for digging:

  • Before calling 811, outline the location where you will be digging with white chalk or stakes. Your site must be completely outlined in order for the locate company to mark surrounding underground utility locations.
  • Call 811 at any hour at least two days before digging. See the call811.com website for more information.
  • At the end of your call, you will receive a ticket number that will be good for 14 days. If you need to call 811 for any reason, please have the ticket number on hand.
  • Line locating staff will mark the horizontal path of the underground water lines at your site with blue paint, other utilities will be indicated with other colors. (811 Color guide)
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Locating Leaks

Leaks can increase your bill substantially; even small ones really add up over time.

Your water meter is a great tool to help you check for leaks. If you find a leak, it’s most often one of the common problems listed below.

How to check for leaks:

Near or at the center of the meter display is a colored triangle or asterisk. This triangle or asterisk is sensitive to water flowing through the meter and can be used to detect leaks.

Step 1:
Turn off all water-using fixtures (clothes washer, dishwasher, irrigation system, etc.) and make sure that no one is using water inside or outside of the house.

Step 2:
Locate the leak detector triangle or asterisk on your meter display.

Step 3:
Watch your leak detector triangle or asterisk for a couple of minutes to see if it turns. When water is running through the meter the leak detector triangle or asterisk will turn. If no water is being used but the leak detector is turning, you have a leak.

What to do if there is a leak

If you identify a leak using the three steps above, you will want to determine where your leak is located. Start by turning off the water valve to your house (typically located near a hose bib) and repeating the three leak detection steps above. If your house water valve is off and you still have a leak, then the leak is located between the house and the meter. If your house valve is off and the leak detector does not move then the leak is inside your house (i.e. your toilet or other fixture) or your irrigation system.

Perform the checks above on your own, or call customer service to walk through these steps with you.

Smart Leak Detection

Water leaks in the home plumbing system can cost homeowners a pretty penny and be a real headache to deal with.  Smart leak detection systems are designed to sense leaks and notify homeowners when they occur in their home plumbing system, before they can cause significant property damage or result in oversize water bills. Whether it’s a leaking pipe joint under the house, a failed washing machine connection, or a running toilet, finding leaks as quickly as possible is the best option for avoiding high water bills and property damage. Installation of a smart leak detection device is a smart investment to protect against unexpected high water bills and damage due to leaks.

Learn more about Smart Leak Detection >

Leak Adjustments

Homeowners that discover a leak may apply for an adjustment to their water bill. Customers are eligible for two adjustments in a five year period,  which begins the date of the first adjustment request. Per Leak Adjustment Policy, a credit equal to 60% of the consumption charges accrued during the period of the leakage will be applied to your account.

Contact Customer Service to see if you qualify for a lead adjustment.