A Message to Our Customers — Coronavirus (COVID-19)
Due to COVID-19 our offices will be closed to the public until further notice. Our administrative staff is working remotely and customer service remains available by phone during normal business hours. A payment drop box is available at the office for those wishing to deliver payment in person. For all other services contact us at 503-761-0220.
We’re committed to the health and well-being of our community. As we navigate through these challenging times, we’re taking action to continue delivering reliable and uninterrupted water, while ensuring the health and safety of our customers and employees.
More than 45,000 people are depending on us to provide water to their homes and to keep their businesses running. That’s why we’ll continue all essential functions to provide reliable service, including having our crews out in your community responding to emergencies and required system maintenance.
We recognize that this is a challenging time, and we encourage you to call us to make a temporary payment arrangement if you anticipate difficulty paying your bill. You will continue to receive bills and notices, but we will not disconnect water service due to the impacts caused by the coronavirus.