Customer Privacy Statement & Terms of Use

Thank you for visiting the Sunrise Water Authority Website. We hope you have found it useful and informative.

We recognize our responsibility to protect customers’ personal information. We do not, without your knowledge and permission, collect personal information about you or your reasons for visiting our website. We will not resell or distribute any site-visitor data, including information that may be collected via any online surveys. Unless you provide personal information in the process of inquiring about or requesting specific services you will not be asked for personally identifiable information. If you submit information to us, it will only be used for the purposes for which it was provided and not shared with another entity or individual except as may be prescribed by law.

Our web server will automatically gather and store information regarding your use of the site. This information does not personally identify you or record your email. The information we collect is used to gather statistics and improve the content of the website and to help us understand how customers are using the services offered online.

Our website contains links to third party websites, including the online bill pay service provider. By linking to an outside website, you are subject to their respective privacy policies. We do not store any customer credit card account numbers in our system.

If you choose to send us email that includes personal information, we will only use the information to respond to your message. Occasionally, we may forward your email to a different agency that may be better able to help you. Your email address may also be entered on your water account for future reference and for correspondence purposes by our staff. We do not create personal profiles or give it to others for commercial use or other purposes. If you send us a threat or a message that describes or promotes unlawful activity, we may share it with law enforcement authorities.